Our philosophy: Making the simple, Extraordinary
We have a unique approach to hospitality. Our philosophy is doing simplicity seamlessly across three key pillars: experience, service and affordability. We provide smart solutions to create an effortless, easy experience. Leveraging the power of technology, we strive to streamline our guest experience, providing a sanctuary where real living can be fully embraced. We aim to facilitate a transition from work to leisure, making every interaction with us smooth and hassle-free.
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Accountability
We uphold our promises and commitments. Every measure we take aligns with our purpose, from minor gestures to monumental endeavours. We embrace responsibility for our actions, always striving to provide the utmost for our guests and stakeholders.
Respect
Respect is the cornerstone of our interactions, and everyone who crosses our path is accorded dignity and consideration. This respect resonates beyond our hotels to our interactions with the communities in which we operate and the environment we hold dear.
Integrity
Honesty and transparency are essential. We are committed to upholding the highest ethical standards in all our interactions, and our stakeholders depend on our reliability and trustworthiness.
Confidence
We equip our people with the tools and training to excel. Through continuous support and education, our team operates confidently. Our guests discern this assurance in every interaction, entrusting us with making their stays unforgettable
How we lead
General behaviours that support this practice:
“Walk the talk” by constantly living the vision, the values and the fundamentals; Act as a role model in order to encourage, motivate and inspire others to follow your example.
We strive to do the right thing and to always represent the company in a positive manner. We perform little acts that make a difference and personify “People caring for People”.
Some specific actions to support these behaviours:
Introduce some form of “back to the floor” exercise for all management, identify bottlenecks in service delivery or the accomplishment of tasks and intervene positively to produce results and ensure learning for future accomplishment; and practice “Managing with Intent” principles.
EMPLOYEE VALUE PROPOSITION
We recognise that our employees are the custodians of our reputation. Strategically, this translates into a focus on identifying potential candidates and nurturing leadership committed to making a difference at every level of the organisation. In our pursuit of excellence, we seize every opportunity to grow internal and external talent through specialised development programmes and thoughtful succession planning. Our ability to attract dedicated and dynamic employees stems from our commitment to providing a safe, stimulating work environment enriched by a unique identity, diverse culture, interpersonal significance, and forward-thinking practices.
View our vacanciesDiversity, Equity & Inclusion
At City Lodge, we are striving towards building an inclusive environment in the workplace to accommodate our very diverse workforce. In order to do this we are concentrating or efforts on eight key elements to ensure that everyone has a place at the table. These efforts include:
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Establishing a sense of belonging for everyone
Ensuring that our approach is not only top-down to drive compliance but involves everyone in the organisation to drive commitment
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Understanding that inclusion is ongoing and everchanging, not once-off training
Ensuring ‘fit’ with our organisational values, mission and purpose while focusing on helping individuals thrive
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Practicing empathetic leadership
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Striving towards Employment Equity goals and targets to ensure representative diversity but understanding that achieving this does not automate inclusion
Maximizing happiness and connection and minimising fear
Consider our brand in our inclusionary efforts, what it stands for, and not only concentrate on internal inclusion.
Corporate Profile
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BEE Commission Report
Memorandum Of Incorporation
The Code
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