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The Lodger Club - City Lodge Hotels Group
Why not join it's FREE!
• Exclusive to online users only
• 100 free TLC points when siging up
• Online redemption bookings
• No Blockout or availability restrictions
• Fast Reservations
The Lodger Club is our internet-based incentive programme.
As a member you can look forward to these great benefits:
• Getting cheaper rates on the net at the same time as accumulating points towards free nights
• When cancelling or amending redemption bookings, members will not lose points
• Guests’ profiles are recorded and stored, so no lengthy forms will need to be completed with each booking
Joining is completely free and there's no need for a membership card.
All you have to do is register online at the Lodger Club and sign in every time you book to obtain all the benefits.
Every time you stay you’ll be closer to getting a whole room for nothing.
Points Scale per Hotel Brand
| Courtyard Hotels • TLC Points to be Earned per Midweek night - 80 • TLC Points to be Earned per Weekend night - 100 • TLC Points needed to Redeem per Midweek night - 1200 • TLC Points needed to Redeem per Weekend night - 600 |
City Lodge Hotels • TLC Points to be Earned per Midweek night - 60 • TLC Points to be Earned per Weekend night - 80 • TLC Points needed to Redeem per Midweek night - 900 • TLC Points needed to Redeem per Weekend night - 450 |
| Town Lodge Hotels • TLC Points to be Earned per Midweek night - 40 • TLC Points to be Earned per Weekend night - 50 • TLC Points needed to Redeem per Midweek night - 600 • TLC Points needed to Redeem per Weekend night - 300 |
Road Lodge Hotels • TLC Points to be Earned per Midweek night - 20 • TLC Points to be Earned per Weekend night - 30 • TLC Points needed to Redeem per Midweek night - 300 • TLC Points needed to Redeem per Weekend night - 200 |
Midweek = Monday, Tuesday, Wednesday and Thursday
Weekend = Friday, Saturday and Sunday
Terms and Conditions
• Lodger Club points will only be earned if you sign in to your account each time you make a booking
• Only reservations processed on the Internet are applicable for TLC points
• Reservations that are not processed on the internet and are telephonic or direct bookings will not be rewarded with TLC points
• Reservations are subject to availability
• Rates are subject to change without prior notice
• No blockout dates will be applied to points
• TLC points are not redeemable for cash
• TLC points can be earned any day of the week
• TLC points can be redeemed any day of the week
• Weekend nights are Friday, Saturday and Sunday
• Week day nights are Monday, Tuesday, Wednesday and Thursday
• No points will be earned if you cancel the TLC booking prior to staying at the hotel
• Rates are nett and non commissionable
Member Benefits
• As a guest, you have 3 years to make use of your accumulated points
• This is an online club, no card required
• This is an online club, availablie points can be used immediately
• 100 instant points on joining
• No restrictions on free night rewards
• Quarterly newsletter with member-only specials
• No points lost when cancelling or amending a booking before the check-in date
• You earn points for every night stayed at any Courtyard Hotel, City Lodge, Town Lodge or Road Lodge
• It's easy to accumulate points
• It's easy to access your account - with all past and present bookings
• Lower internet rates
• No lengthy booking forms
• Up to 50% more points earned on weekends
• Weekend redemptions cost up to 50% less points
• Points calculator on the web shows you how many points you need to earn and redeem per booking
Frequently Asked Questions
1. How do I become a Lodger Club member?
2. I forgot my password. How can I find out what it is?
3. Can I make a partial redemption stay reservation on Citylodge.co.za and pay for the rest?
4. I would like to Edit a Redemption booking, am I able to?
5. I have just made a booking, yet I do not see the points I have just earned?
6. Can I give my points to another user?
7. Can I cancel a Redemption booking?
8. Do I only earn points if I book online using my account?
9. How many points do I earn when I sign-up?
10. Can I make a walk-in or telephonic booking using my points?
Lodger Club Answers
1. How do I become a Lodger Club member?
Join on-line by creating a free Lodger Club account, select the Register menu inside the Lodger Club menu option.
2. I've forgotten my password. How can I find out what it is?
Click on the Forgot password link on the top right of the page or select Password Reminder from the Lodger Club menu option.
3. Can I make a partial redemption stay reservation on City Lodge.co.za and pay for the rest?
City Lodge does not allow partial redemption bookings.
4. I would like to Edit a Redemption booking, am I able to?
First SIGN IN to your Lodger Club account, then edit your redemption booking by selecting the 'Edit' button in your "My Account" page next to your booking details - if you decide to shorten your stay you will be credited the points immediately. If you have sufficient points and wish to use your points to pay for your extended stay, this is also possible.
5. I have just made a booking, yet I do not see the points I have just earned?
Points earned will only reflect 48hrs once you have checked-out of the Hotel.
6. Can I give my points to another user?
No, points are earned per user and specific to their account only.
7. Can I Cancel a Redemption booking?
Yes, first SIGN IN to your Lodger Club account, then providing the booking has not passed the check-in date you are able to cancel the booking and your account will be credited the points.
8. Do I only earn points if I book online using my account?
Yes, only on-line bookings using your account are valid, no telephone, fax or any other means besides the internet will be accepted.
9. How many points do I earn when I sign-up?
New members are awarded 100 points when signing up as a first time user.
10. Can I make a walk-in or telephonic booking using my points?
The Lodger Club is for online members only!
How to Earn and Redeem TLC points
How to earn TLC points
To earn TLC points one simply goes to www.citylodge.co.za and signs into their account using the Sign-in panel on the top right of the homepage. This activates your Lodger Club profile. Choose which hotel you want to stay in and for how many nights, how many adults etc. The system displays how many points will be earned for each booking. These points will reflect on the guest’s account 48 hours after check-out.
How to redeem TLC Points
To use your TLC points for a hotel stay at any participating hotel in the City Lodge Hotels Group, first Sign-in to your account then make a reservation online and select the option to Pay using My Lodger Points. The member will be required to guarantee his/her booking using their credit card. Once the booking has been confirmed the points will be subtracted from their account.
Editing and canceling a redemption booking
Members must Sign-in first to edit or cancel their bookings on-line. If stays are reduced, points are automatically credited to members' accounts. If a member cancels a booking that was paid for by points prior to the arrival date, their account will be credited immediately for further bookings. Bookings can only be cancelled on-line. If a redemption booking is not cancelled or utilized you lose your points.
Payment procedure
On departure, the guest needs to settle all extras.